Shipping, Returns and Fulfillment
We use “printful.com” to fulfill and ship all orders that come through “dosgabachos.com”. Our structure with Printful is that they print-on-demand drop shipping for us. That means that any merchandise ordered through our website is created after the order. We do not keep merchandise, clothing or apparel in stock. With that noted, please read the following return store policy:
Order failed to deliver because of wrong address
If the carrier isn’t able to deliver the items because of the wrong address, an incomplete address, illegible address, misspelled address or if the package is unclaimed, it’ll be returned to the default return address (Printful). If that happens, you have 14 days to reinstate your correct and address have the package re-shipped. There will be an additional shipping charge for the new shipment. If you do not reinstate the correct address within 14 days, there will be no refund available for your purchase as we incur the charges with Printful (that’s because your order is made on demand). To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup. If you do not receive your merchandise contact us within 14 days.
Items lost in transit
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Double-check the shipping address you used for this order to make sure it is correct. Sometimes items are not lost in transit, just delayed. Please be mindful of events that affect shipping times (Covid-19). If the shipment’s tracking states that it was delivered, but you haven’t received it, we do not cover refunds due to carrier errors. If this were to happen, we recommend you to inquire if any additional details were left by the delivery staff of where your package might be. Claims deemed an error on our part are covered at our expense. If you do not receive your merchandise contact us within 14 days.
3. Damaged & mislabeled items
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. Printful prides themselves on unparalleled product quality. That’s why all orders go through a 3-step quality check before they are shipped out. However, if a damaged or mislabeled item was accidentally let through their quality control, or was damaged during shipment, we will take full responsibility and provide a free replacement. If your merchandise is damaged, defective or mislabeled contact us within 14 days.
4. Buyer’s remorse
We only offers refunds for damaged or mislabeled products, not for buyer’s remorse. Our return policy doesn’t cover products ordered in the wrong size or products ordered but do not fit you. Please be sure to do your due diligence before ordering any merchandise, apparel, clothing, items or products that we offer through our website. This is a strict, no tolerance policy because items are made on demand. Therefore, our return policy doesn’t cover buyer’s remorse, wrong sizes ordered and sizes that do not fit.
Important: Each of the items listed in our website have a size guide. Be sure to go over this before making your decision for proper ordering. Thank you for understanding our buyer’s remorse policy..
If you have any questions or concerns, please contact us.