Shipping, Returns and Fulfillment
Due to state law, alcohol products are
Orders can not be canceled or refunded once the order has shipped. An order may be canceled if it has not yet shipped, however we will assess a $8.99 restocking fee. If an address correction is required after an item has been shipped out, an address correction fee of $18 will also apply.
1A. If a product is incorrect, spoiled, or
contaminated, you will need to notify us the same day it was delivered. Damage may be reported at time of delivery to the delivery provider. Photo evidence will be required. Do not discard the item as it may need to be picked up and returned to Sipsy. You can refuse delivery of a damaged product. You may need to contact the manufacturer for quality-related concerns. If you are approved for a refund by Sipsy, a credit will automatically be applied to your credit card or original method of payment in 3 business days.
1B. Examples of photo evidence that we will ask for depending on your scenario are:
*Clear picture of the top of the box with the tracking number.
*Clear picture of the broken bottle.
*Clear picture of the bottom of the box
*Clear picture of both sides of the box.
2. Method of refund – We will refund the amount to the same form of payment used or credit your account.
3. Product condition – Product must be returned in its original condition. Opened or used products will not be accepted.
4. Please email us at email@example.com and firstname.lastname@example.org to initiate a refund request.
5. A $8.99 restocking fee will be assessed for all returns except in the case where an incorrect item was delivered, item is spoiled, contaminated or otherwise not consumable.
6. If the recipient can’t be reached after three delivery attempts, the product will be shipped back to Sipsy. We will issue a full refund minus the original shipping cost, the return shipping cost, and the $8.99 restocking fee.
7. Refunds will not be issued for packaging variations. As product packaging, wrapping, labeling changes from time to time,
the images on the website may not be identical to the packaging you receive (this includes the bottle or can(s) itself). We will not accept returns for product packaging variations. If you have any questions about the packing or bottle/can, you can chat with us before placing your order.
We use “printful.com” to fulfill and ship all orders that come through “dosgabachos.com”. Our structure with Printful is that they print-on-demand drop shipping for us. That means that any merchandise ordered through our website is created after the order. We do not keep merchandise, clothing or apparel in stock. With that noted, please read the following return store policy:
Order failed to deliver because of wrong address
If the carrier isn’t able to deliver the items because of the wrong address, an incomplete address, illegible address, misspelled address or if the package is unclaimed, it’ll be returned to the default return address (Printful). If that happens, you have 14 days to reinstate your correct and address have the package re-shipped. There will be an additional shipping charge for the new shipment. If you do not reinstate the correct address within 14 days, there will be no refund available for your purchase as we incur the charges with Printful (that’s because your order is made on demand). To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup. If you do not receive your merchandise contact us within 14 days.
Items lost in transit
For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Double-check the shipping address you used for this order to make sure it is correct. Sometimes items are not lost in transit, just delayed. Please be mindful of events that affect shipping times (Covid-19). If the shipment’s tracking states that it was delivered, but you haven’t received it, we do not cover refunds due to carrier errors. If this were to happen, we recommend you to inquire if any additional details were left by the delivery staff of where your package might be. Claims deemed an error on our part are covered at our expense. If you do not receive your merchandise contact us within 14 days.
3. Damaged & mislabeled items
Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. Printful prides themselves on unparalleled product quality. That’s why all orders go through a 3-step quality check before they are shipped out. However, if a damaged or mislabeled item was accidentally let through their quality control, or was damaged during shipment, we will take full responsibility and provide a free replacement. If your merchandise is damaged, defective or mislabeled contact us within 14 days.
4. Buyer’s remorse
We only offers refunds for damaged or mislabeled products, not for buyer’s remorse. Our return policy doesn’t cover products ordered in the wrong size or products ordered but do not fit you. Please be sure to do your due diligence before ordering any merchandise, apparel, clothing, items or products that we offer through our website. This is a strict, no tolerance policy because items are made on demand. Therefore, our return policy doesn’t cover buyer’s remorse, wrong sizes ordered and sizes that do not fit.
Important: Each of the items listed in our website have a size guide. Be sure to go over this before making your decision for proper ordering. Thank you for understanding our buyer’s remorse policy..
If you have any questions or concerns, please contact us.