Refund policy

 

ALCOHOL PREFACE

Dos Gabachos Spirits is not a retailer. All alcohol orders are sold and shipped by licensed retailers in the Vintage Wine and Spirts by Case Liquors Inc of merchants. Vintage Wine and Spirits is operated by Case Liquors Inc, an independent 3rd party platform. The availability of alcohol products for delivery to any customer, and the acceptance and fulfillment of any orders, is the independent decision and responsibility of Vintage Wine and Spirits and its retailer network. By placing any order you acknowledge that you have read and accept Vintage Wine and Spirits terms and conditions and private policy. Be sure to read shipping, returns and fulfillment before ordering. For questions or customer service inquiries, please contact Vintage Wine and Spirits or via email at hello@vintagewineandspirits.com

Refund Policy for ALCOHOL provided by Vintage Wine and Spirits for by Case Liquors Inc.

Customer Service

Please feel free to reach out to us at either of the following touchpoints:

Please contact Vintage Wine and Spirits or via email at hello@vintagewineandspirits.com

Refund Policy for APPAREL provided by Printful.com

We use “printful.com” to fulfill and ship all orders that come through “dosgabachos.com”. Read Printful's policies here https://www.printful.com/policies.

Our structure with Printful is that they are print-on-demand drop shipping for us. That means that any merchandise ordered through our website is created after the order. We do not keep merchandise, clothing, or apparel in stock. Please read the following return store policy:

  1. Order failed to deliver because of wrong address

    If the carrier isn’t able to deliver the items because of the wrong address, an incomplete address, an illegible address, misspelled address, or if the package is unclaimed, it’ll be returned to the default return address (Printful). If that happens, you have 14 days to reinstate your correct and address have the package re-shipped. There will be an additional shipping charge for the new shipment. If you do not reinstate the correct address within 14 days, there will be no refund available for your purchase as we incur the charges with Printful (that’s because your order is made on-demand). To make sure the city in the address matches its ZIP code, use this USPS ZIP code lookup. If you do not receive your merchandise contact us within 14 days.

  2. Items lost in transit

    For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Double-check the shipping address you used for this order to make sure it is correct. Sometimes items are not lost in transit, just delayed. Please be mindful of events that affect shipping times (Covid-19). If the shipment’s tracking states that it was delivered, but you haven’t received it, we do not cover refunds due to carrier errors. If this were to happen, we recommend you inquire if any additional details were left by the delivery staff about where your package might be. Claims deemed an error on our part are covered at our expense. If you do not receive your merchandise contact us within 14 days.

    3. Damaged & mislabeled items

    Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. Printful pride itself on unparalleled product quality. That’s why all orders go through a 3-step quality check before they are shipped out. However, if a damaged or mislabeled item was accidentally let through their quality control, or was damaged during shipment, we will take full responsibility and provide a free replacement. If your merchandise is damaged, defective, or mislabeled contact us within 14 days.

    4. Buyer’s remorse

    We only offer refunds for damaged or mislabeled products, not for buyer’s remorse. Our return policy doesn’t cover products ordered in the wrong size or products ordered that do not fit you. Please be sure to do your due diligence before ordering any merchandise, apparel, clothing, items, or products that we offer through our website. This is a strict, no-tolerance policy because items are made on demand. Therefore, our return policy doesn’t cover buyer’s remorse, wrong sizes ordered, and sizes that do not fit.

    Important: Each of the items listed on our website has a size guide. Be sure to go over this before making your decision for proper ordering. Thank you for understanding our buyer’s remorse policy.

If you have any questions or concerns, please contact us.